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Has a licensed version of
Service Monitor 1.0 or
Service Monitor 1.1 installed
1. Order Service Monitor 2.0. The PAK will be shipped to you.
When you order, note that licensing for Service Monitor 2.0
no longer limits the number of sensors that can register.
Licensing is now based upon the number of phones being
monitored.
2. Use the PAK and the MAC address of the server where
Service Monitor 1.0 or Service Monitor 1.1 is installed to
register your product on Cisco.com and obtain a license file.
3. If you plan to add Cisco Unified CallManagers to Service
Monitor, configure the Service Monitor system to use NTP;
see NTP Configuration Notes, page 10.
4. Delete any existing sensor configuration and binary image
files from your existing TFTP servers:
–
Sensor configuration files include one
QOVDefault.CNF file and a QoVMACAddress.CNF
file for each sensor.
–
The binary image file is SvcMonAA2_24.img.
5. Copy the license file to the server where Service Monitor 1.0
or 1.1 is installed. You will be prompted to supply the
license file location during the upgrade procedure.
6. Using the product CD, upgrade to Cisco Unified Service
Monitor 2.0. CiscoWorks Common Services 3.0 will also be
upgraded to Service Pack 4 (SP4).
7. Install any incremental license files that you have purchased
to support additional phones. See Adding Licenses to an
Installed Service Monitor, page 6.
8. Complete the tasks listed in Performing Post-Upgrade
Configuration, page 24.
Table 7 Supported Upgrade Paths (continued)
If you are upgrading to
Cisco Unified Service Monitor 2.0
on a system that... Then do this