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Has any product other than
Operations Manager 2.0 installed
1. Uninstall other products; for example, uninstall all
CiscoWorks and Network Management System (NMS)
products.
2. After you complete the uninstallation, verify that
NMSROOT, if it exists, does not contain any files.
NMSROOT is the directory where Service Monitor will be
installed; its default location is C:\Program Files\CSCOpx.
If NMSROOT exists, delete any files from it.
3. Use the instructions in this table for Does not have
Operations Manager 2.0 installed.
Does not have
Operations Manager 2.0 installed
1. If you want to manage Service Monitor using a third-party
SNMP management tool, install Windows SNMP service.
2. Use the PAK and the MAC address of the Service Monitor
server to register your product on Cisco.com and obtain a
license file.
3. Copy the license file to the server where you will install
Cisco Unified Service Monitor. See Licensing Your Product
During Installation, page 4.
4. If you plan to add Cisco Unified CallManagers to Service
Monitor, configure the Service Monitor system to use NTP;
see NTP Configuration Notes, page 10.
5. Install Cisco Unified Service Monitor 2.0.
6. Install any incremental license files that you purchased to
support additional IP phones. See Adding Licenses to an
Installed Service Monitor, page 6.
7. Perform the tasks in the configuration task checklist in User
Guide for Cisco Unified Service Monitor.
Table 6 Supported Installation Paths (continued)
If you are installing Cisco Unified
Service Monitor on a system that... Then do this