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Uninstalling Service Monitor
Caution You must use the Cisco Unified Service Monitor uninstallation program to remove
Service Monitor from your system. If you try to remove the files and programs manually,
you can seriously damage your system.
Use this procedure if you need to uninstall Service Monitor.
Step 1 As the local administrator, log in to the system on which Service Monitor is installed, and
select Start > All Programs > Cisco Unified Service Monitor 2.0 > Uninstall Cisco Unified
Service Monitor 2.0 to start the uninstallation process. A window appears, listing the
components available for uninstallation.
Step 2 Select all check boxes. Click Next. A window appears, displaying the components you have
selected to uninstall.
Step 3 Click Next.
Messages showing the progress of the uninstallation appear. The Uninstallation Complete
dialog box displays this message:
Before you install Service Monitor product, you must restart your computer.
Step 4 Click OK and restart your system.
Step 5 Delete any files that remain in the NMSROOT directory. NMSROOT is the directory where
Service Monitor was installed; its default location is C:\Program Files\CSCOpx.
Reinstalling Service Monitor
The existing database is preserved when you reinstall Service Monitor. As a precaution, the
reinstallation procedure performs a backup prior to copying and installing new files on your system.
Note To reinstall Service Monitor on a system with Operations Manager, you must reinstall both
Operations Manager and Service Monitor; see Installation Guide for Cisco Unified
Operations Manager (Includes Service Monitor).
Use this procedure if you need to install Service Monitor 2.0 on a system where Service Monitor 2.0
is already installed.