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Reference Manual
00809-0200-4705, Rev AA
Section 1: Introduction
May 2015
Introduction
1.3 Service support
To expedite the return process outside of North America, contact your Emerson Process
Management representative.
Within the United States, call the Emerson Process Management Response Center toll-free
number 1 800 654 7768. The center, which is available 24 hours a day, will assist you with any
needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the
product was last exposed.
Shipping Wireless Products (Lithium Batteries):
The unit was shipped without the Power Module installed. Remove the Power Module from the
unit before shipping.
Primary lithium batteries (charged or discharged) are regulated during transportation by the
U.S. Department of Transportation. They are also covered by IATA (International Air Transport
Association), ICAO (International Civil Aviation Organization), and ARD (European Ground
Transportation of Dangerous Goods). It is the responsibility of the shipper to ensure compliance
with these or any other local requirements. Consult current regulations and requirements
before shipping.
1.4 Product recycling/disposal
Recycling of equipment and packaging should be taken into consideration. The product and
packaging should be disposed of in accordance with local and national legislation.
Individuals who handle products exposed to a hazardous substance can avoid injury if they
are informed of, and understand, the hazard. If the product being returned was exposed to
a hazardous substance as defined by OSHA, a copy of the required Material Safety Data
Sheet (MSDS) for each hazardous substance identified must be included with the returned
goods.