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Troubleshooting
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If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
▲ CAUTION
While trying to resolve an error message using
the Troubleshooting section, keep in mind the
following:
• If patient symptoms indicate the need for
treatment, provide appropriate medical care
before you continue with troubleshooting.
• If you repeatedly get any error message or
you are otherwise unable to obtain a bedside
unit result, perform a laboratory test. Take
appropriate steps to monitor the patient and
provide medical care while awaiting the
laboratory result.
• After any test, you can compare the test strip
confirmation dot to the Color Chart on the
test strip bottle. If the comparison indicates
that the glucose level is very high or very
low, perform a laboratory test. Take
appropriate steps to monitor the patient and
provide medical care while awaiting the
laboratory result.
• Do not use the Color Chart as a replacement
for a bedside unit result.
If you need help resolving an error or you
encounter any other problem with the system,
contact the LifeScan Healthcare Professional
Line at:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
BU.book Page 78 Monday, October 28, 2002 11:14 PM