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Troubleshooting
88
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Invalid
Operator ID
Operator ID format
not correct.
Re-enter your ID using
barcode scanner or
alphanumeric touch screen.
Invalid
Patient ID
Patient ID format
not correct.
Re-enter patient ID using
barcode scanner or
alphanumeric touch screen.
Invalid
Phone
Number
Phone number not
entered or more
than four pause
characters entered.
Re-enter phone number.
Invalid
Reagent Lot
Number
Reagent lot
number not correct
or field left blank.
Check lot number and
re-enter it.
Invalid Strip
Lot Number
Strip lot number
not correct. Less
than 10 digits were
entered, or code
out of range.
Check lot number and
re-enter it.
Low Battery Battery power low. Change batteries.
Modem Not
Supported by
SureStepPro
System
Bedside unit
modem model not
supported by
software.
Check with your LifeScan
representative for modem
models supported.
New
Reagent
Entry at
Workstation
Only
A workstation
option is set to
allow reagent entry
at workstation
only.
You cannot enter new
reagent from bedside unit.
Use reagent from list, or ask
administrator to allow
reagent entry at bedside
unit.
No Room for
New
Reagent Lot
There are five new
(non-validated)
reagent lots in
bedside unit list.
Transfer data and validate
new reagent lots.
MESSAGE
POSSIBLE
CAUSE
SOLUTION
BU.book Page 88 Monday, October 28, 2002 11:14 PM