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Instruction Manual
IM-106-910Xi, Original Issue
November 2010
Xi Advanced Electronics
http://www.raihome.com
Appendix C Return of Material
RETURNING MATERIAL
If factory repair of defective equipment is required, proceed as follows:
1. Secure a return authorization number from a Emerson Process
Management Sales Office or representative before returning the
equipment. Equipment must be returned with complete identification in
accordance with Emerson Process Management instructions or it will
not be accepted.
In no event will Emerson Process Management be responsible for equipment
returned without proper authorization and identification.
2. Carefully pack defective unit in a sturdy box with sufficient shock
absorbing material to ensure that no additional damage will occur during
shipping. When returning individual circuit boards, observe proper ESD
precautions.
3. In a cover letter, describe completely:
a. The symptoms from which it was determined that the equipment is
faulty.
b. The environment in which the equipment has been operating
(housing, weather, vibration, dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty or nonwarranty service is requested.
e. Complete shipping instructions for return of equipment.
f. Reference the return authorization number.
4. Enclose a cover letter and purchase order and ship the defective
equipment according to instructions provided in Emerson Process
Management Return Authorization, prepaid, to:
Emerson Process Management
RMR Department
Daniel Headquarters
11100 Britmore Park Drive
Houston, TX 77041
Observe proper ESD handling and packaging precautions when returning individual circuit
boards.