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MODEL DO-03/04 SECTION 11.0
RETURN OF MATERIAL
SECTION 11.0
RETURN OF MATERIAL
11.1 GENERAL.
To expedite the repair and return of instruments, proper communication between the customer and the factory is
important. Before returning a product for repair, call 1-949-757-8500 for a Return Materials Authorization (RMA)
number.
11.2 WARRANTY REPAIR.
The following is the procedure for returning instruments still under warranty:
1. Call Rosemount Analytical for authorization.
2. To verify warranty, supply the factory sales order number or the original purchase order number. In the case
of individual parts or sub-assemblies, the serial number on the unit must be supplied.
3. Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If possible, pack the
materials in the same manner as they were received.
4. Send the package prepaid to:
Emerson Process Management
Liquid Division
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ____
11.3 NON-WARRANTY REPAIR.
The following is the procedure for returning for repair instruments that are no longer under warranty:
1. Call Rosemount Analytical for authorization.
2. Supply the purchase order number, and make sure to provide the name and telephone number of the individ-
ual to be contacted should additional information be needed.
3. Do Steps 3 and 4 of Section 11.2.
NOTE
Consult the factory for additional information regarding service or repair.
IMPORTANT
Please see second section of “Return of
Materials Request” form. Compliance with
the OSHA requirements is mandatory for
the safety of all personnel. MSDS forms
and a certification that the instruments have
been disinfected or detoxified are required.
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