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Instruction Manual
IB-106-5081, Rev. 1.0
May 2005
Rosemount Analytical Inc. A Division of Emerson Process Management Return of Material 7-1
Model 5081FG
SECTION 7
RETURN OF MATERIAL
7-1 If factory repair of defective equipment is re-
quired, proceed as follows:
a. Secure a return authorization number from
a Rosemount Analytical Sales Office or rep-
resentative before returning the equipment.
Equipment must be returned with complete
identification in accordance with Rosemount
Analytical instructions or it will not be ac-
cepted.
In no event will Rosemount Analytical be
responsible for equipment returned without
proper authorization and identification.
b. Carefully pack defective unit in a sturdy box
with sufficient shock absorbing material to
ensure that no additional damage will occur
during shipping.
c. In a cover letter, describe completely:
1. The symptoms from which it was de-
termined that the equipment is faulty.
2. The environment in which the equip-
ment has been operating (housing,
weather, vibration, dust, etc.).
3. Site from which equipment was
removed.
4. Whether warranty or nonwarranty
service is requested.
5. Complete shipping instructions for re-
turn of equipment.
6. Reference the return authorization
number.
d. Enclose a cover letter and purchase order
and ship the defective equipment according
to instructions provided in Rosemount Ana-
lytical Return Authorization, prepaid, to:
PAD Repair Depot Dock C
c/o Emerson Process Management
11100 Brittmoore Park Drive
Houston, TX 77041
If warranty service is requested, the defec-
tive unit will be carefully inspected and
tested at the factory. If failure was due to
conditions listed in the standard Rosemount
Analytical warranty, the defective unit will be
repaired or replaced at Rosemount Analyti-
cal's option, and an operating unit will be
returned to the customer in accordance with
shipping instructions furnished in the cover
letter.
For equipment no longer under warranty,
the equipment will be repaired at the factory
and returned as directed by the purchase
order and shipping instructions.
7