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This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing
Customers
ICD Group
Call Centre
CA Call Accounting Server
and Web Client
PC
(Client)
PC
(Client)
PC
(Web Server)
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
1.9 Utilising the Call Centre (Page 143) Consult your dealer
In This Manual,
• The following abbreviations are used:
APT ® Analogue Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
• The suffix of each model number (e.g., KX-NCP500NE) is omitted.
• The illustrations of the PBX are based on the
KX-NCP500.
• The following icons are used frequently.
ConditionsHints
!!
!!
Notice
• This
PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
• Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over
connected networks
4 User Manual
Feature Highlights