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Instruction Manual
IM-106-4050 Original Issue
March 2006
OxyBalance Oxygen Display
and Averaging System
http://www.processanalytic.com
Appendix B Returning Equipment to the
Factory
Returning Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page B-1
RETURNING MATERIAL If factory repair of defective equipment is required proceed as follows:
1. Secure a return authorization from an Emerson Process Management
Sales Office or Representative before returning the equipment.
Equipment must be returned with complete identification in accordance
with Emerson Process Management instructions or it will not be
accepted.
In no event will Emerson Process Management be responsible for
equipment without proper authorization and identification.
2. Carefully pack defective unit in a sturdy box with sufficient shock
absorbing material to ensure no additional damage will occur during
shipping.
3. In a cover letter describe completely:
a. The symptoms that determined the equipment is faulty.
b. The environment in which the equipment was operating (housing,
weather, vibration, dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty service or nonwarranty service is requested.
e. Complete shipping instructions for the return of the equipment.
f. Reference the return authorization number.
4. Enclose a cover letter and purchase order and ship the defective
equipment according to instructions provided in an Emerson Process
Management Return Authorization, prepaid, to:
Emerson Process Management
RMR Department
6565P Davis Industrial Parkway
Solon, Ohio 44139
If warranty service is requested, the defective unit will be carefully
inspected and tested at the factory. If failure was due to conditions listed
in the standard Emerson Process Management warranty, the defective
unit will be repaired or replaced at Emerson Process Management’s
option, and an operating unit will be returned to the customer in
accordance with shipping instructions furnished in the cover letter.