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Appendix B: Troubleshooting
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RE-DM4 and RE-DM6 RADIA Eclipse Dimmer Modules
Hardware Issues
The following items address hardware related technical support issues.
Troubleshooting hardware
The following table shows the different areas that should be checked if a hardware problem arises.
You should make sure that each AxLink device number is a unique number. Duplicate AxLink
device numbers will cause problems. The same holds true for SEND_STRING pack numbers, so
do not duplicate pack numbers as well.
Hardware Checklist
To check this Type this, then press Enter.
Verify Status of AxLink DIP switch Default is 6 & 7 on, all others off, which makes the Radia device 96
Verify Status of Low Voltage Cables • Wiggle check
• Correct position?
• Good strong connection?
• Verify with wiring diagram or manual.
Verify Status of Loads • Have loads been checked for shorts?
• Have loads been verified to work (Bypass module)?
• Check for transformers.
• Electronic or magnetic?
• Transformer rating (overload)?
Verify Status of Wires • Correct voltage?
• Correct phase?
• One Neutral per controlled Zone?
• Check for common neutrals.
• Wires connected to correct terminal?
• Are all multi-phase line terminals connected?
You can verify Radia Eclipse can turn the loads on/off by turning off all AxLink
switches. This will set all circuits to 100%.