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Appendix B: Troubleshooting
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RE-DM4 and RE-DM6 RADIA Eclipse Dimmer Modules
Appendix B: Troubleshooting
Software Issues
The following items address software-related technical support issues and describe the steps necessary to use
NetLinx software in Terminal Emulator mode.
Using PASS mode
Use the PASS mode with a computer running capable of connecting to a NetLinx master controller, and the
AMX Lighting controller connected as an AxLink device.
Establishing communication with the master controller via terminal or Telnet:
1. Type "show device /min<enter>" to get the status of devices online with the controller. This is one way
to determine the AxLink device number of the AMX Lighting controller.
2. Enter Pass mode by typing "PASS" followed by the device number.
If the device number of the AMX Lighting controller were 96, you would type "PASS 96".
The whole typed enter pass mode command is PASS 96<enter>, where <enter> means "Hit the enter
key".
3. The AMX Lighting controller returns the string ERXON in acknowledgment. If you do not get the pack,
you have not communicated or something else is wrong.
4. The master controller returns Entering pass mode in acknowledgement.
5. In order to exit pass mode, you must type ++<esc><esc>, or reboot the NetLinx master controller.
Testing AMX Lighting features
In general, any SEND_STRING valid for the Radia can be used in PASS mode. The ones below are a useful
subset.
If the master is version 3.21.343 or below, it does not yet have the Radia Eclipse
device name in its device table, so Radia Eclipse will show as "Unknown" in the list
returned.
Testing procedures for AMX Lighting features
To test this Type this, then press Enter Result
Communications 1 Status of AMX Lighting channel 1
Curves
AC Status of All Curves
AZ Status of All Levels
AL100 All levels = 100%
AL0 All levels = 0
Channels 1L50T9 AMX Lighting channel 1 = 50%
2L50T9 AMX Lighting channel 2 = 50%
3L50T9 AMX Lighting channel 3 = 50%
4L50T9 AMX Lighting channel 4 = 50%
5L50T9 AMX Lighting channel 5 = 50%
6L50T9 AMX Lighting channel 6 = 50%
Low End Setting LE? Pack Status of Low End Trim
Ramping Up
AL100T20 Ramp all up in 20 sec.
Ramping Down AL0T20 Ramp all down in 20 sec.
Phase Status
Y Y-OK or Y-FAIL status is returned