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If attempts to correct a problem fail, please call our
Bayer Diabetes Helpline. We have friendly, knowledgeable
people who are there to help 12 hours a day, 7 days a
week (9 a.m.–9 p.m. EST).
In Canada, call toll free:
1-800-268-7200
Important:
■■ Speak to a Customer Service Representative before returning
your Meter for any reason. He/she will give you the
information needed to get your problem handled correctly
and efficiently.
■■ Have your Ascensia C
ONTOUR Blood Glucose Meter and
Ascensia M
ICROFILL Test Strips available when you phone. It
would also be helpful to have a bottle of Ascensia M
ICROFILL
Normal Control Solution nearby.
■■ Fill out the following check list before calling!
Check List
1. The Meter serial number (found on the back of
the meter) is: _________________________
2. The date and time the problem occurred was:______________
3. I have read the user guide and followed the testing
steps:__________________________________________
4. I am using Control Solution and Test Strips that have not
expired or passed their open use life dates:____________
5. I do not need to replace the batteries:______________
6. Please include the Lot number and expiration date of the
Test Strips and Controls being used. For the Test Strips, this
information is printed on the carton as well as on the back of
each bottle. For the Controls, this information is printed on
the bottle. __________________________________________
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