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Error 4
Possible Causes
• Problem with test strip.
• Meter malfunction.
What You Should Do
1. Conduct a control solution test using a new test strip. If the results
of the control solution test are within the range printed on the side
of your test strip vial, retest using blood and a new test strip.
2. If the retest using control solution does not work, or if the error
persists, call Customer Care.
Note: Error 5 is not used.
Error 6
Possible Causes
Blood sample was applied while code number was
being changed.
What You Should Do
1. Retest using a new test strip. Do not touch the “m” or the “c”
button while applying blood or control solution to the test strip.
2. If the error persists, call Customer Care.
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