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Troubleshooting and alarms
11
This Troubleshooting chapter is designed to help you understand the messages that your pump is giving you when
you get an alarm or an alert message. The procedures in the beginning of this chapter are to be used when you get
specific alarms or cover a likely condition that might happen. A list of alarms is provided at the end of this chapter.
NOTE: It is recommended that you read your warranty statement included with your pump for information on
what is covered during your warranty period.
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My pump has a NO DELIVERY alarm
When a NO DELIVERY alarm occurs, it means the pump is working correctly. Your pump is not broken, but it has
detected that something is preventing insulin from being delivered. Do the following steps:
1
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Check your blood glucose and take an injection if needed.
2
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Make sure that there is insulin in your reservoir and the tubing is not kinked. If these are all right, go to
step 5.
3
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If necessary unkink the tubing. Clear the alarm by pressing ESC and ACT. A screen will appear with two choices:
Resume and Rewind. Select Resume.
4
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If the reservoir is empty, clear the alarm by pressing ESC and ACT. Select Rewind and change your reservoir
and infusion set per the instructions in the Starting on insulin chapter.
5
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Continue troubleshooting by disconnecting at the quick-disconnect, and set a 10 unit Fixed Prime.
6
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Does insulin come out of the needle at the quick-disconnect?
a. If yes, change your entire infusion set per the instructions in the Starting on insulin chapter.
If NO insulin comes out of the needle at the quick-disconnect, or you receive another No Delivery alarm,
call our 24 Hour HelpLine.
b. Your pump remembers the last Fixed Prime amount that was delivered, so make sure to set your Fixed
Prime amount back to your usual setting. Remember to change your Fixed Prime amount from 10 units to
your infusion set amount.
7
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Monitor your blood glucose closely.
Troubleshooting and alarms 125