TROUBLESHOOTING
5
5 TROUBLESHOOTING
NOTE
Before contacting your local Datalogic office or Datalogic Partner or ARC,
it is suggested to save the device configuration to a *.ddc file by means of
the Genius™ software configuration program and check the exact device
model and serial number.
TROUBLESHOOTING GUIDE
Problem Suggestion
Power On:
the “Power On” LED is not lit.
• Is power connected?
• If using a power adapter, is it connected to
PWO 25-pin cable?
On Line Mode 1:
the "PS” LED is not lit (when external
trigger activates).
• Check carefully if you are referring to the
25-pin connector of the PWO.
• Is sensor connected to PWO PS input?
• Is power supplied to photo sensor?
On Line Mode 1:
the "PS” LED is correctly lit but nothing
happens (no reading results).
• Is the software configuration consistent with
the application condition (operating mode,
etc.)?
In the Genius™ software configuration
program select the OPERATING MODES
folder and check for related parameters.
Serial On Line Mode:
the reader is not triggered (no reading
results).
• In the Genius™ program select the
OPERATING MODE folder and check if
serial on line is enabled as “On Line options”
parameter value.
• Are the Start-Stop strings correctly assigned?
• Is the serial trigger source correctly
connected and configured)?
On Line Mode and Serial On Line
Mode:
the reader does not respond correctly to
the expected external signal end.
• In the Genius™ software configuration
program select the OPERATING MODES
folder and check the “Reading Phase
Timeout” parameterization.
Communication (Main / Aux):
the device is not transmitting anything to
the host.
• Is serial Main / Aux cable connected?
• Is wiring correct?
• If using the Main RS232 or RS485 interface,
is the reference ground connected to
GND_ISO? Be careful that it is not
completely different from GND power ground.
• Are serial host settings equivalent to serial
device setting?
• When using the Main interface, Tx Data and
Rx Data LEDs must be lit during data
transfer.
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