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Chapter 9 Transferring calls 65
CallPilot Reference Guide
Transferring a call to Custom Call Routing (CCR)
CCR is a single-digit application that provides callers with a more sophisticated menu and a wider
range of options than the Automated Attendant.
Callers can use CCR to:
• listen to the Home menu and make a selection
• listen to a pre-recorded CCR Information message
• leave a message in a mailbox
• transfer to another extension or an external number
For more information about CCR, ask your System Administrator.
You can transfer a call to the beginning of a CCR Tree.
To t ran sfer a c all to a CCR T ree
1 Press ≤·°fl.
Do not press Hold ≥ because the call is put on hold automatically.
2 Choose a CCR Tree by entering a digit from 1 to 8 and pressing £.
3 Wait until the display shows Call transferred before you attempt any other features.