EN Image defect details 173
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• Your software application is sending an extra page-eject command.
– Check the software’s printing configuration information.
• There is a problem with the network configuration. Some sharing
devices on networks may generate a blank page as a separator.
– Check with the network administrator.
• The printer may be feeding two or more pages at once because the
paper is difficult to separate.
• The sealing tape has been left in the toner cartridge.
• The toner cartridge is empty or defective.
• The laser scanner door does not open properly.
– Remove and reseat the toner cartridge.
– Check the laser scanner shutter door for proper operation.
• The toner cartridge guide is damaged, improperly positioned, or
missing.
• There is no transfer roller voltage.
– Perform the Half Self-Test Functional Check to check all other
electrophotographic processes.
– Replace the transfer roller if necessary.
• The high-voltage connectors are mounted on the high-voltage
power supply (HVPS) PCA and protrude into the toner cartridge
cavity.
– Check the springs for functionality. Clean if dirty; replace if
defective or missing.
– The HVPS PCA is defective.
• The DC controller PCA is defective.
• There is no developing bias.
– Clean the high-voltage power supply contacts. With no
developing bias charge, toner is not attracted to the drum.
• There is no drum ground path.
– Check the drum ground.
• The laser scanner cable assembly is defective.
Blank or white pages
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