6. Software Update
42
6.4. Quick Troubleshooting
Tips for Software Update
When the update program fails, the scan tool will
pop up a reminder. To troubleshoot failures,
follow these instructions:
Figure 6.5: Update Failure Screen – Internet Failure
When the scan tool software is being updated
through the scan tool:
• Make sure that the scan tool is connected
to the Internet. Or,
• Try updating the scan tool software via
computer.
When the scan tool software is being updated
via a computer:
• Make sure that the computer is connected
to the Internet.
• It is suggested that the computer programs
using massive Internet resources be
suspended so that the updating will be
smoother.
The Autel server might have encountered a
failure for the time being. Please try updating
at a later time.
Ensure that the scan tool has been registered
on-line.
Ensure that the write-protect of your SD card
is off.
Figure 6.6: Update Failure Screen – SD Card Locked
If your SD card is too full to load any new
application, please delete diagnostic
applications of vehicle makes that are
scarcely used.
Ensure that you are using a legal version of
the scan tool’s software.
