10
OVER
10 Respond to Alarms, Errors, and Problems
Purpose To resolve alarm messages, error codes, or problems.
Start Do this any time you:
•ReceiveeitheranalarmoranerrorcodeintheContinuousMonitoringmodeor
the Blood Glucose mode.
•ExperienceproblemswithyourFreeStyleNavigatorsystem.
Materials Your FreeStyle Navigator system.
Helpful Information
Caution: For ALL alarms, if you do not turn on the display of the receiver within the rst hour of
the notication of an alarm, the receiver will stop beeping (or vibrating). No further alarms will
sound (beep or vibrate) until the display has been activated.
Important: Muting the alarms is not recommended during times when you are unable to interact
with your receiver (for instance, when you are asleep). Interacting with your receiver includes
activities such as pressing the buttons, viewing the screen, or inserting a strip to do a BG test.
If no buttons are pressed during the 1 hour muting period during which an alarm is active, the
alarm response period will elapse during the mute time and no further alarms will sound until the
display has been activated.
•Press the RIGHT Option button to respond to a vibration or audio alarm.
•PresstheLEFTOptionbuttontoturnoatextdisplaymessage.
•SeeSection8,Step10tomuteallaudiblealarmsfor1hour.
•Alarmsaregivenalevelofurgencybasedonhowsoonyoumustrespond.Alarmsactdierently
depending upon the level of urgency:
High – H •Must never be ignored.
•Cannotbemuted.
•Isthesameasamedium urgency alarm in all other respects.
Medium – M •Canbemuted.
•Soundsthreeshortbeepsevery6secondsfor1minuteor
until you activate the display.
•Repeatsevery5minutesuntilacknowledgedorxed.
•Repeatsevery15minutesaeracknowledgeduntilxed.
Intermediate – I •Isthesameasthemediumurgencyalarmexceptthe
intermediate alarm will stop and will not sound again:
– Aer 1 hour.
– When acknowledged.
– Can be muted.
Low – L •Doesnotneedtobeaddressedrightaway.
•Itisasinglebeepthatdoesnotrepeat.Canbemuted.
•Isturnedowhenacknowledged.
If the level of
en the alarm
urgency is
Section 10 89
Respond to Alarms, Errors, and Problems
•e level of urgency is indicated in some of the following tables with H for high, M for medium, I
for intermediate, and L for low.
•ealarmsarealphabetizedinthefollowingtables.
•Ifyoucannotndtheinformationyouneed,callCustomerCare.