Filter
Top Products
29
Models C810 & C812 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
12. The product is under-cooked
or overcooked.
a. The release material sheet is
worn.
a. Replace the release material
sheet.
b. Incorrect cooking time. b. Reset the processor control for
the c orrect time.
c. Incorrect temperature setting. c. Adjust the processor control to
the proper setting.
d. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
d. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface and to remove carbon
build-up.
e. The preset gap height is
incorrect.
e. Call a service technician.
f. The heating zone is not
heating.
f. Call a service technician.
13. The product is not cooking
evenly.
a. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
a. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface, and to remove carbon
build-up.
b. Release material sheet is
worn.
b. Replace release material
sheet.
c. The platen is not level. c. Call a service technician.
d. The preset gap height is
incorrect.
d. Call a service technician.
e. Air pressure is not high
enough.
e. Call a service technician.
14. The display reads “PROBE
OPEN”.
a. The thermocouple or the
thermocouple interface board
is faulty.
a. Call a service technician.
15. The display reads “HOME
SWITCH STUCK ON.”
a. Defective motor control. a. Call a service technician.
b. Defective stepper motor. b. Call a service technician.
c. Defective stepper motor wire
harness.
c. Call a service technician.
d. Defective home switch. d. Call a service technician.