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Models C810 & C812 Troubleshooting Guide
Section 7 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
1. One side of the grill will not
heat. The control will display
the message, “FAULTY
ELEMENT OR SHORTED
PROBE” after the TOO COOL
timer has elapsed.
a. The heater is faulty. a. Call a service technician.
b. The high limit switch is faulty. b. Call a service technician.
c. The solid state relay is faulty. c. Call a service technician.
2. One heat zone will not heat.
The display reads “TOO
COOL”.
a. The interface board is faulty. a. Call a service technician.
b. The s olid state relay is faulty. b. Call a service technician.
c. The control harness is faulty. c. Call a service technician.
3. One of the heat zones is
overheating. The display reads
“TOO HOT”.
a. The interface board is faulty. a. Call a service technician.
b. The s olid state relay is faulty. b. Call a service technician.
4. The grill will not turn on when
power switch is placed in the
ON position.
a. The restaurant circuit breaker
has been tripped.
a. Reset the circuit breaker.
b. The control cord is not
connected properly.
b. Reconnect the cord.
c. The fuse in the control box is
faulty.
c. Call a service technician.
d. The power switch is faulty. d. Call a service technician.
5. The upper platen will not stay
in the STANDBY mode, but will
stay in the COOK position.
a. Incorrect use of the STANDBY
button.
a. Press the STANDBY button
within five seconds of lowering
theplatenintotheCOOK
position.
b. Faulty wire connections. b. Call a service technician.