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Condition/Problem Things to Check Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a func-
tioning wall outlet.
Check connection at front
of unit
Connection should be secure and un-
damaged. Replace adapter or connec-
tion at unit if either are damaged.
Check data cable integrity All wires in cable should be intact. If
any are visibly crimped or cut, replace
cable.
Check data cable
connections/orientation
Be sure cable is connected securely
and oriented properly. Small latch on
connector should line up and snap into
place.
Check console display for
damage
Check for visual sign that console dis-
play is cracked or otherwise damaged.
Replace Console if damaged.
Console Display If Console only has partial display and
all connections are fine, replace the
Console.
If the above steps do not resolve the
problem, contact Customer Care for
further assistance.
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to
Console.
HRcableboxconnection Be sure cables from handlebars and
cable to Console are secure and un-
damaged.
Sensor grip Be sure hands are centered on HR
sensors. Hands must be kept still with
relativelyequalpressureappliedtoeach
side.
Dry or calloused hands Sensors may have difficulty with dried
out or calloused hands. A conduc-
tive electrode cream such as “Signa
Crème” or “Buh-Bump” can help make
better conduct. These are available on
the web or at medical or some larger
fitness stores.