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10-9
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Chapter 10 Troubleshooting
Capturing Information About Problems
Step 2 Collect information about your computer:
a. Choose Apple menu > About This Mac.
b. Click More Info.
c. Choose File > Save As and save the file in any available file format.
Step 3 Send the following to your system administrator:
• All files you collected or saved in this procedure.
• A description of what you were doing when the problem occurred
• Any error messages you received
Related Topics
• Enabling Detailed Logging, page 10-9
Enabling Detailed Logging
If you are experiencing problems using Cisco Unified Personal Communicator
and your administrator tells you to do so, enable detailed logging: Choose Help >
Enable Detailed Logging.
Use the same procedure to turn off detailed logging.
File In This Folder
UnifiedClientLog.txt
<Your hard disk>/Users/<your user
name>/Library/Logs/Cisco/
Cisco Unified Personal
Communicator-K9.crash.log
<Your hard disk>/Users/<your user
name>/Library/Logs/CrashReporter/
or
<Your hard
disk>/Library/Logs/CrashReporter/
(There may not be a file in either
place.)