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Chapter 10 Troubleshooting
Installation Problems
10-2
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Installation Problems
Problem When I double-click the disk image, I do not see an opportunity to install
the application.
Solution Make sure the Finder is set to display in Icon View. Choose Finder >
Preferences and uncheck the check box to Open new windows in column view.
Problems Logging In and Connecting to the Network
Problem On initial login, I see an error message.
Solution Make sure you have entered your username, password, and login server
information correctly. If you still have problems, contact your system
administrator.
Problem When I try to log in, the Login window reappears.
Solution Respond to the error message that appears near the bottom of the Login
window.
Configuration Problems
Problem When I choose a phone, the active phone reverts to Disabled and I cannot
make or receive calls.
Solution Try the following:
• Choose the other phone option.
• If you are trying to choose your desk phone, make sure you are connected to
the network to which your desk phone is connected.
• Contact your system administrator.
Problem I’m trying to choose a desk phone other than the one on my desk, but the
phone I want is not listed.
Solution Not all phones are set up for extension mobility; contact your system
administrator.