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Chapter 10 Troubleshooting
Problems Making Calls
10-4
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Problems Making Calls
Problem I want to start an audio or video call or send an e-mail, but the button and
menu item are dimmed.
Solution Possible solutions include:
• You must first click the name of a contact or communication in the console.
• The contact card for the contact you have selected does not have the required
information. For example, phone number or e-mail address is missing.
• If you have further questions, contact your system administrator.
Problems With Incoming Calls
Problem A notification did not appear on my screen when someone called.
Solution Notifications only operate when Cisco Unified Personal Communicator
is running. Make sure you launch the application each time you turn on your
computer.
Problems During a Conversation
See also:
• Problems with Video, page 10-6
• Problems with Web Conferencing, page 10-7
Problem I am using my soft phone on a call and I hear no sound. However, the
conversation window indicates that I am connected.
Solution Try the following:
• Look at the conversation window and make sure that the volume is not too
low and that the conversation is not on hold.