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User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Chapter 10 Troubleshooting
Problems with Web Conferencing
Problems with Web Conferencing
Problem I cannot add web conferencing. Or, when I click the button to start a web
conference, I see an error message.
Solution Possible solutions include:
• You may not have correctly specified your
Cisco Unified MeetingPlace Express account information. See the “Setting
Up Voice Mail and Web Conferencing” section on page 9-2. If you do not
know your username and password, contact your system administrator.
• You may need to have a profile (account) in
Cisco Unified MeetingPlace Express. Contact your system administrator.
Problem I have lost connection to the web conference.
Solution Click the Rejoin Conference button in the conversation window.
Problem Some participants in the conversation do not see the web conferencing
window.
Solution Possible solutions include:
• Participants who are not using Cisco Unified Personal Communicator do not
automatically see the web conferencing window. Follow the instructions in
the “Adding Participants to Web Conferencing Sessions” section on page 4-2.
• The Cisco Unified MeetingPlace Express system may not have enough
available resources to accommodate all participants. Contact your system
administrator.
Problems in the Recent Communications Pane
Problem Recent Communications does not list calls that I know occurred.
Solution Calls that you make and receive using your desk phone while
Cisco Unified Personal Communicator is not running do not appear in Recent
Communications.