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Fax Problems
This section describes fax problems and possible solutions.
When an error code appears on the Activity Report/TX Report
The table below describes the meaning of error codes that appear under "Results" on the Activity
Report or TX Report, and what to do when a particular error code appears.
"X" indicates a number in an error code that appear differently depending on a specific situation.
Error Code Solution
1XXX11
An original has been jammed inside the ADF while sending a fax in Immediate Transmission
mode.
● Remove jammed originals, and then place them again. See Removing Scanning
Jams .
● Check the originals are suitable for scanning. See Placing Originals .
1XXX21
The line could not be connected correctly.
● Confirm that the telephone line is properly connected to the machine.
● Disconnect the telephone line from the machine, and connect a standard telephone
in its place. Confirm that you can make calls using the telephone. If you cannot make
calls this way, contact your telephone company.
● If the problem persists, contact your service representative.
1XXX22 to 1XXX23
Dial fails when trying to send faxes.
● Confirm that the fax number you dialed is correct.
● Confirm that the destination is a fax machine.
● Confirm that the line is not busy.
● You may need to insert a pause between dial digits. Press the [Pause/Redial] key
after, for example, the area code.
● Confirm that [PBX Selection] under [Admin Settings] is set properly for your
connection method to the telephone network. See
Administrator Settings .
1XXX32 to 1XXX84
An error occurred while sending a fax.
● Confirm that the telephone line is properly connected to the machine.
● Disconnect the telephone line from the machine, and connect a standard telephone
in its place. Confirm that you can make calls using the telephone. If you cannot make
calls this way, contact your telephone company.
● If the problem persists, contact your service representative.
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