B-4 Troubleshooting Checklist
◆ Head strike — if the printhead is striking the media,
check how the media is tracking from the supply spool
to the takeup spool. The sides of the media should be
parallel to the sides of the printer, with no wrinkling or
buckling. If necessary, reload the media. See “Loading
Roll-Fed Media” on page 3-14 for instructions. Also check
the Media Wizard to see whether the correct media is
selected (see “Media Wizard” on page 3-32). Head
strikes may indicate that the printhead height is too low;
see “Set the Printhead and Camera Height” on page 5-11
for instructions. If head strikes become a recur fre-
quently, contact MacDermid ColorSpan Technical Ser-
vices for an edge retainer that can be attached to the
printer.
