4
Removing a Directory Reference on a Regional Office 42
Listing Regional Offices in a Global Directory 42
Configuring Data Collection Frequency 43
Manually Resynchronizing the Global Directory 45
Manually Loading a Global Directory Database 45
Uploading a User Directory to Multiple Regional Offices 46
Global Directory Requirements for Replicated Regions with Branch
Offices 46
Searching for End Users through Global Directory 50
Locating Global Directory Log Files 52
3 CONFIGURING VCX USERS AND SERVICES
Accessing User Options 54
Viewing All Users 55
Configuring User Profiles 56
Adding a User Profile 56
Adding User Address Information 59
Using the Users Search Tool 60
Editing User Profiles 63
Cloning User Profile Information 63
Deleting User Profiles 63
Viewing the Phone Book 64
Configuring Class of Service 65
Adding a Class of Service 66
Modifying a Class of Service 68
Deleting a Class of Service 70
Configuring Class of Service Elements 70
Adding Class of Service Elements 70
Adding or Deleting a Class of Service Element Pattern 72
Configuring Type of Service 73
Adding a Type of Service 74
Deleting Type of Services 78
Editing Type of Services 79
4 ADDING VCX TELEPHONES AND ATTENDANT CONSOLES
Accessing the User Configuration Interface 82
Managing Phone Profiles 83
