230 CHAPTER 8: CONFIGURING GROUPS
Figure 80 Edit Default Coverage Point for a Hunt Group
5 Select one of the following default hunt group call coverage points:
■ Send to Voice Mail — Unanswered calls to the hunt group or
attendant are redirected to the group voice mailbox.
■ Send to Number — Unanswered calls to the hunt group or
attendant are redirected to the specified telephone number or
extension (for example, a receptionist, an Auto Attendant, or
another group).
If a call coverage is internal (another VCX extension), enter the
extension number.
If call coverage is external (outside the VCX system), enter the
number as an E.164 number (8475555555).
You cannot select the No Coverage option. All hunt groups, calling
groups, and attendants must have a a default call coverage point. This
dialog box is also used to configure call coverage points for individual
users, in which case, No Coverage is a valid option.
6 Click Save.
Adding a Call Coverage Rule for a Group
When you create a hunt group or attendant, VCX software automatically
assigns the group’s voice mailbox as the default coverage point. In
addition to the default coverage point, you can create a call coverage
plan for the group.
As described in Hunt Group and Attendant Call Coverage Options
, a call
coverage plan consists of coverage rules. Each rule is based on a date,
day, or time event.
