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22 Chapter 2 Intelligent Contact Center Agent
NN40040-101NN40040-101
Other CallPilot features
Using Automatic Answer
If you have Automatic Answer enabled, you can use handsfree to answer calls. An audible tone
tells you that you have an incoming call. Ask your CallPilot Administrator if you have Automatic
Answer enabled. Handsfree calls are convenient and time saving because you do not have to use
the handset or press buttons on your telephone. If you use Automatic Answer, be sure to activate
the Not Ready feature before you leave your desk so that callers are not routed to your telephone
when you are away.
How Automatic Answer works depends on what type of telephones your CallPilot uses:
• WLAN Handset 2210/2211: There are two ways to set up the WLAN Handset 2210/2211
for the Automatic Answer feature in a Call Center environment:
Place the WLAN Handset in the active (idle) state. When the call is received by the
WLAN Handset, the handset automatically switches to the active (off-hook) state and the
call proceeds as normal. Note: In the active (idle) state, WLAN Handset power
consumption increases, which causes a decrease in the life of the battery (the time before a
recharge is required). The handset is not normally left in the active (idle) state except for
special situations.
Place the WLAN Handset in the standby state. When the call is received by the WLAN
Handset, the handset automatically answers the call, but cannot maintain the call. You
must press the Power on/Start Call key before the call is dropped (after about 5 seconds)
to maintain the call. If you do not press the Power on/Start Call key in time, the call is
dropped.
The user must end every call by pressing the Power off/End Call key to release the
system resources.
• i2002 and i2004 IP telephones: If you connect the headset before you initialize the
phone, calls are heard over the speaker. If you initialize the IP telephone before you plug
in the headset, calls go to the headset as long as you have initialized the headset by
pressing the headset button and then the release button. Calls always ring at the IP
telephone. Every time you reconnect the headset you must initialize the headset.
• Meridian and Norstar telephones: If you use a headset, calls ring at the telephone and
the headset, but calls go to the headset.
• Business Series Terminals: If you connect the headset before you connect the telephone
cable to the phone jack, calls goes to the handsfree speaker. If you plug in the telephone
before you connect the headset, calls go to the headset as long as you have initialized the
headset by pressing the headset button and then the release button. Calls always ring at the
set. Every time you reconnect the headset you must initialize the headset. Calls always
ring at the set.
• T7316e: This type of telephone is safe to use for Automatic Answer.