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Chapter 2 Intelligent Contact Center Agent 13
Intelligent Contact Center Agent Guide
What you should log on to
Ask your CallPilot Supervisor whether you can receive only voice calls, only Multimedia CallPilot
calls, or both voice and Multimedia CallPilot calls.
Logging off CallPilot
When you are finished for the day or will be away from your telephone for an extended period, log
off to stop calls from being routed to your telephone.
To log off from a two-line display telephone
1 Press ≤·‚›.
2 Enter your Agent ID and press OK
or £.
3 Enter your password and press OK
or £.
4 Press OUT
. If OUT does not appear, you are not logged on to any skillsets.
5 Press CHNG
until the skillset you want to log off from appears on the display. If you are logged
on to only one skillset, that skillset is automatically selected.
6 Press OK
.
7 You are logged off from the skillset number displayed, or from all skillsets if ALL is displayed.
8 Press ®.
To log off from a one-line display telephone
When you log off from a one line display telephone you are also automatically logged off from all
the skillsets you are logged on to.
1 Press ≤·‚›.
2 Enter your Agent ID number and press £.
3 Enter your password and press £. If you are logged on to multiple skillsets, Logged out all
appears on the display to show you are logged off from all skillsets
or
if you are logged onto one skillset, Logged out xx appears, where xx is the skillset you were
logged on to.
4 Press ®.
Note: Multimedia CallPilot may not be available for your CallPilot.