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Intelligent Contact Center Agent Guide
Chapter 2
Intelligent Contact Center Agent
Logging on to CallPilot
Log on to CallPilot so that calls can be routed to you. You cannot log on if the maximum number
of agents is logged on, if you are logged on to another telephone, or if someone else is logged on to
your telephone. You can log on only to skillsets that you are assigned to.
To log on from a two-line display telephone
1 Press ≤·‚›.
2 Enter your Agent ID and press OK
or £.
Your Contact Center Administrator can tell you your Agent ID.
3 Enter your password and press OK
or£.
The first time you log on, or when you log on after your password has been reset, enter the
default password, 0000. If you enter the default password, you must create a new password.
4 Press IN
to log on to one or all skillsets. If IN does not appear, you are already logged on to all
the skillsets, or there are no skillsets available.
5 Press CHNG
until the skillset that you want to log on to appears on the display. If you log on to
all of the skillsets, you are logged on to all the skillsets that you are assigned to. If there is only
one skillset available to log on to, you are automatically logged on to that skillset.
6 Press OK
. You are logged on to the skillset number displayed, or all of the skillsets if ALL is
displayed.
7 Press ®.
Note: Multimedia CallPilot may not be available for your CallPilot.
Note: If you use a digital mobility handset to log on, you see your password for
approximately one-half second before the display changes to xxx.