Filter
Top Products
Chapter 2 Intelligent Contact Center Agent 17
Intelligent Contact Center Agent Guide
To have an Activity Code session
You can enter a maximum of 5 Activity Codes during a F907 session. You can have multiple F907
sessions during a call, and one session after the call ends.
Display Waiting Calls
Use Display Waiting Calls to view information about skillsets and the calls waiting in skillsets.
The table below describes the information in each display.
1 During or after a call, anytime until your Break Time ends, press
≤·‚‡ to start a session.
If you are prompted to enter Activity Codes, the ≤·‚‡
session starts automatically.
2 Enter an Activity Code number and press OK
.
3 The Activity Code name is displayed, in this example Sales
support. Press OK
to confirm this is the correct Activity Code or
press RETRY
to return to the display on step 2.
4 You can press YES
to enter another Activity Code or press NO or
RLS
to end the ≤·‚‡ session.
Note: Ask your CallPilot supervisor for the list of Activity Codes.
Display Description
Skill 1: Enabled shows the skillset number and the status of the skillset.
The status can be Enabled, Disabled or Uninit (uninitialized).
1: 6 agents shows the skillset number and how many agents are currently logged on to the skillset
1: 10 calls shows the skillset number and the number of calls waiting in the skillset
1: wait 9:45 shows the skillset number and the time of the call waiting longest in the skillset.
Activity Id:
RETRY OK
Sales support
RETRY OK
Another actv?
YES NO