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Chapter 2 Intelligent Contact Center Agent 19
Intelligent Contact Center Agent Guide
It is recommend that you program a memory button with an indicator instead of pressing
≤·‚°. For information about how to program a memory button, refer to “Programming a
memory button” on page 21.
To use Not Ready
1 Press ≤·‚°. Make Not Ready appears on the display.
If you press ≤·‚° and Break canceled appears on the display, you canceled the
Break Time that the CallPilot Administrator programmed for you. You must press
≤·‚° again to activate the Not Ready feature.
If you press ≤·‚° and Agent active appears, the Not Ready feature was on and you
canceled it. Press ≤·‚° again to activate Not Ready.
2 Cancel the Not Ready feature by pressing ≤·‚° when you are ready to take calls
again.
If Not ready appears, press ≤·‚° again.
Not Ready is automatically enabled if you do not answer your telephone, if Not Ready is
configured in CallPilot.
Programming Not Ready to a memory button
You can have convenient, one-button access to Not Ready if you program a memory button with
the Not Ready Feature Code. If the memory button you choose has an indicator, the indicator
shows your busy status.
• If the indicator is off, Not Ready is off.
• If the indicator is on, Not Ready is on.
• If the indicator is flashing, the Break Time feature is on.
For information about how to program a memory button, refer to “Programming a memory
button” on page 21.
Not-Ready Timeout
Not-Ready Timeout enables the agent, who is in the Not Ready state, to be automatically placed
back in the available state after a pre-configured timeout. Use the CallPilot Manager to configure
this feature. This feature is not available using the F983 or Telset UI.
Manual Not-Ready Timeout
Manual Not-Ready Timeout enables the agent to manually place themselves back in the available
state after a pre-configured timeout. Use the CallPilot Manager to configure this feature. This fea-
ture is not available using the F983 or Telset UI.
Note: While you use Not Ready, you still receive non-CallPilot, intercom and transferred
calls.