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Chapter 2 Intelligent Contact Center Agent 15
Intelligent Contact Center Agent Guide
Using Feature Codes
You use Feature Codes to access Intelligent Contact Center features. The default Feature Codes
are shown below. Your Contact Center Administrator can program Custom Feature Codes that you
use instead. If you use Custom Feature Codes, you can record them in the spaces below.
*You can program these CallPilot Feature Codes to memory buttons. For information about how
to program a Feature Code to a memory button, refer to “Programming a memory button” on page
21.
Log on
Use ≤·‚› to log on to CallPilot and the skillsets you are assigned to. You can program a
memory button with the Log on Feature Code. If the memory button you choose has an indicator,
the indicator shows your log on status.
• If the indicator is off, you are not logged on.
• If the indicator is on, you are logged on.
For information about how to program a memory button, refer to “Programming a memory
button” on page 21.
Feature Default Feature Code Custom Feature Code
Open mailbox
≤·°⁄ ≤· ___ ___
Log on/Log off
≤·‚›* ≤· ___ ___
Supervisor Help
≤·‚fl* ≤· ___ ___
Activity Codes (may not be
available on your system)
≤·‚‡* ≤· ___ ___
Not Ready
≤·‚°* ≤· ___ ___
Display Waiting Calls
≤·‚·* ≤· ___ ___
Record A Call
≤·°· ≤· ___ ___
Note: While you are using a feature, if you press the Feature ≤ button your present
feature session ends. Do not press ≤ unless you want to end your current feature session.
Note: If you use a digital mobility handset, you must press the Feature ≤ button twice to
end your current feature session. If you do not press the Feature ≤button twice, you will
not be able to make an outgoing call for two minutes.