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14 Chapter 2 Intelligent Contact Center Agent
NN40040-101NN40040-101
Changing your agent password
Your Agent ID and password give you access to the skillsets you are assigned to. Keep your
password confidential. Change your password on a regular basis, approximately every 30 days.
To change your password from a two-line display telephone
1 Press ≤·‚›.
2 Enter your Agent ID and press OK
or £.
Your Contact Center Administrator can tell you your Agent ID.
3 Enter your password and press OK
or £.
4 Press Admin
.
5 Enter a new password that is from four to eight digits long and press OK
or £.
Your password cannot start with a zero.
6 Re-enter your new password and press OK
or £. Password changed is briefly displayed.
7 Press ®.
To change your password from a one-line display telephone
1 Press ≤·‚›.
2 Enter your Agent ID and press £.
Your Contact Center Administrator can tell you your Agent ID.
3 Enter your password and press £.
Your log on status changes from Logged on to Logged off or Logged off to Logged on.
4 Press › within the next five seconds.
5 Enter your new password and press £.
Your password cannot start with a zero.
6 Re-enter your new password and press £. Password changed is briefly displayed.
7 Your original log on status appears.
Note: If you use a digital mobility handset to log on, you see your password for
approximately one-half second before the display changes to xxx.