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Troubleshooting
Problem
Cause
Solution
Add salt.
Remove the brine line and flush
clean. Clean air check. Clean brine
tank.
Remove brine piston housing and
clear debris from the flow control.
Straighten, thaw or unclog the drain
li
ne.
Remove injector cap and clean noz-
zle and throat with
a
wooden tooth-
pick.
Replace throat if removed.
High humidity or the wrong kind of
salt can create a salt bridge. This is
a crust that forms an empty space
between the water and salt. To test,
use a blunt object like a broom han-
dle.
Push the handle into the salt to
dislodge the salt bridge.
No soft water after regeneration.
No salt in brine tank.
Sediment in brine tank has plugged
the brine line and/or air check. (See
Fig. 4.)
Refill flow control is plugged. (See
Fig. 9.)
Drain line is pinched, frozen or
restricted. (See Fig. 1.)
Clogged injector assembly.
(See Fig. 6.)
Salt bridge has formed
No soft water.
The plumbing bypass valve is in the
the bypass position (See pg. 5.)
Appliance is plumbed in backwards.
(See Fig. 1.)
Extended power outage.
Water hardness has increased.
Not metering water.
Blending dial is open.
Place bypass valve in the service
position.
Check that appliance is plumbed
properly.
Reset time. (See Customer
Settings.)
Reset water and reset hardness.
(See Installation Record.)
Flow should be indicated with water
usage. If no flow, see below.
Make sure blending dial is closed.
No flow is indicated when water
The bypass valve is in the
is flowing.
the bypass position (See pg. 5.)
Appliance is plumbed backward.
(See Fig. 1.)
Sensor not receiving signal from
magnet. (See Fig. 7.)
Turbine is jammed. (See Fig. 7.)
Place bypass in the service position.
Check that appliance is plumbed
properly.
Remove sensor from bypass housing.
Test with magnet on each flat side of
sensor.
One side should indicate flow.
the other will not. If flow is indicated,
check turbine. If no flow, replace
sensor.
Remove bypass valve and clear debris
from turbine.
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