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Problems and Solutions Guide
Problem Possible Cause Solution
Scooter runs sluggishly Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the scooter for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connections. Make sure the charger connector is
plugged into the battery, and that the charger is plugged
into the wall.
Make sure power flow to the wall outlet is “ON”.
Battery needs charging Be sure to charge the battery after each use.
Battery is old and will not accept Even with proper care, a rechargeable battery does not last
full charge forever. Average battery life is 1 to 3 years depending on
the scooter use and use conditions. Replace the battery
with a new Power Wheels
®
12 volt 12 Ah rechargeable
battery. Do not substitute parts.
Scooter is overloaded Make sure you do not overload the scooter by allowing
more than 1 rider at one time, by exceeding the 150 lb.
maximum weight capacity, or by towing objects behind
the scooter.
Driving conditions are too stressful Use only on generally level ground.
Sometimes the scooter doesn’t Loose wire or connector Check all wires around the motors and all connectors to
run, but other times it does make sure they are tight.
Motor or electrical switch damage Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Brake is not properly adjusted If there is a gap between the brake handle and the brake
base, the scooter will not run. You need to adjust the brake
so that it is tight, and there is no gap. Please refer to section
F, Adjusting the Brakes, page 10.
When the throttle button is Loose wire or connector Check all wires around the motor and all connectors
pressed, the scooter won’t run to make sure they are tight.
without a push
“Dead Spot” on motor Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Charger gets warm during use It is normal for some chargers to get No action required.
warm during use and is not reason
for concern. If your charger does not get warm during
use, it does not mean that it is not working properly.
Battery makes a sizzling or It is normal for some batteries to No action required.
gurgling noise when charging make noise and swell slightly while
charging and is not reason for If your battery does not make noise or swell slightly
concern. during charging, it does not mean that it is
not accepting the charge.
If, after reviewing the Problems and Solutions Guide, the scooter still fails to operate, please contact your nearest
authorized service center (see page 24) or contact Power Wheels
®
Consumer Relations toll-free at 1-800-348-0751.
Hint: For faster service when calling Consumer Relations, completely charge the battery before calling and have the
following available by the phone:
• scooter,
• scooter model number (see label in battery compartment),
• scooter production run number (see label in battery compartment).