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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your scooter, first check the Problems and Solutions
Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Relations,
toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your
local Power Wheels
®
authorized service center. For the location nearest you, please refer to the
Authorized Service Center list beginning on page 24.
N
Problem Possible Cause Solution
Scooter does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the scooter for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connections. Make sure the charger connector is
plugged into the battery, and that the charger is plugged
into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Tripped thermal fuse Each Power Wheels
®
12 volt 12Ah battery has a built-in
thermal fuse. A thermal fuse may “trip” and shut down
operation of the scooter if the scooter is overloaded or the
driving conditions too severe. The fuse will automatically
reset itself after approximately 25 seconds, allowing the
scooter to resume normal operation. To avoid repeated
automatic shutdowns, do not overload the scooter by
exceeding the 150 lb. maximum weight capacity or by
towing anything behind the scooter. Do not drive up hills or
run into fixed objects, which can cause the wheels to stop
spinning while power is still being supplied to the motor. If a
thermal fuse continually trips, contact your local Power
Wheels
®
authorized service center.
Loose wire or loose connectors Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery, and that
there are no loose wires around the motor.
Dead battery If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
®
authorized
service center.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Brake is not properly adjusted If there is a gap between the brake handle and the brake
base, the scooter will not run. You need to adjust the brake
so that it is tight, and there is no gap. Please refer to section
F, Adjusting the Brakes, page 10.