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www.BayerDiabetes.com
CusTomer servICe:
If a problem arises, work through the Solving Problems
section (see page 39). You will probably find your solution
there. If you are still having trouble, please call our
Customer Service Department. We have friendly,
knowledgeable people who are there to help 24 hours
a day. In the U.S.A., call toll free:
1-800-348-8100
(24 Hours a day)
Important:
• Always speak with a customer service representative
before returning your meter for any reason. They will be
able to provide information that may help solve your
problem quickly.
• Have your Breeze Meter ready for testing when you
phone. It would also be helpful to have a bottle of
Breeze Normal Control Solution with you.
• Fill out the following check list before you call:
Check List:
1. The meter serial number:____________________________
2. Date and time the problem occurred: ________________
_
3. I have tested with Normal Control: Yes_____
_
No______
The Normal Control result was: ______________________
_
Lot Number: ___________ Expiration Date:___________
_
4. Please also give the Lot Number and Expiration Date of
the test strip disc currently being used. This information
is printed on the test strip disc and the test strip disc box.
Lot Number: ___________ Expiration Date:___________
_