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What You See What It Means What You Should Do
Control Test
result is out of
range (too high
or too low).
• Control solution is
past its expiration
date or is past the
6-month open
use-life date.
• 10-test disc is past its
expiration date.
• Deteriorated test
strip due to heat or
exposure to moisture.
• Control solution
is not at room
temperature.
• Not enough control
solution drawn into
test strip.
Run another control test. If the
result is still out of range, retest
with a new 10-test disc and
control solution with an acceptable
expiration date and open use-life
date. If still out of range, contact
Bayer Customer Service.
Meter begins
countdown before
blood is applied.
The inside of your
meter may be wet.
Wick the moisture away (see
page 34). If you continue to
experience difficulty, contact
Bayer Customer Service.
Some display
segments do not
appear to be
showing when
is held in or
the meter handle
is all the way out.
This may affect the way
you see your results.
If there is a difference in your
meter’s display and the one
shown on page 5, contact Bayer
Customer Service.
Bayer Customer Service: 1-800-348-8100
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