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What You See What It Means What You Should Do
1. You may have
applied blood too
early to the test strip.
2. There may be
moisture in the test
strip slot.
1. Repeat the test and wait until
you see the “apply blood”
prompts before you touch the
strip to the blood drop.
2. Wick the moisture away (see
page 34), then repeat the test.
There was a problem
completely filling the
test strip; accurate test
result is not possible.
Release the used test strip and
repeat the test with a new strip
(see page 10).
1. Meter has detected
an error; accurate
result is not possible.
2. The 10-test disc may
be past its expiration
date or may have
been damaged due
to intense heat or
moisture exposure.
1. Release the used test strip and
repeat the test with a new strip
(see page 10).
2. Replace the 10-test disc, using a
new box if necessary.
Your blood glucose level
is very high or the meter
has detected an error;
accurate test result is
not possible.
Turn the meter off, then on using
. Retest. If the error appears
again, call your physician or
healthcare professional. Your
blood glucose may be above
1500 mg/dL. If the problem is
with the meter, contact Bayer
Customer Service.
Bayer Customer Service: 1-800-348-8100
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