Troubleshooting
211
If the above guidelines do not help you to solve the
problem, take note of:
• the model and serial numbers of your phone
• your warranty details
• a clear description of the problem
Then contact your local dealer or Samsung after-sales
service.
Call history
The call history
appears empty
You may have activated a filter, and no
communication events fitting that filter
have been logged. To see all events,
press the
Start
soft key and select
Call
History
. Press the
Menu
soft key and
select
Filter
→
No Filter
.
Messaging
I cannot select a
contact card when
creating a
message
If the contact card does not have a
phone number or e-mail address, you
cannot select it. Add the missing
information to the contact card in
Contacts
.
PC connectivity
Problems occur
when connecting
the phone to a PC
Make sure that ActiveSync is installed
and running on your PC. See the user’s
guide for ActiveSync on the CD-ROM.
For further information on how to use
ActiveSync, see the help function on
ActiveSync or visit www.microsoft.com.
Problem Description & Solution
