Configuration page .......................................................................................... 172
Print quality troubleshooting tools .................................................................................... 173
Repetitive image-defect ruler .......................................................................... 173
Control-panel menus ....................................................................................................... 174
Use the menus ................................................................................................ 174
Show Me How menu ....................................................................................... 174
Retrieve job menu ........................................................................................... 175
Information menu ............................................................................................ 176
Paper handling menu ...................................................................................... 177
Manage supplies menu ................................................................................... 177
Configure device menu ................................................................................... 178
Printing menu ................................................................................. 178
Print Quality menu .......................................................................... 180
System setup menu ........................................................................ 183
I/O menu ......................................................................................... 187
Resets menu .................................................................................. 194
Diagnostics menu ............................................................................................ 194
Service menu .................................................................................................. 196
Interpret control-panel messages .................................................................................... 197
Control-panel message types ......................................................................... 197
Control-panel messages ................................................................................. 197
Event-log messages ........................................................................................................ 215
Print an event log ............................................................................................ 215
Show an event log ........................................................................................... 215
Sample event-log page ................................................................................... 216
Clear an event log ........................................................................................... 216
Event-log messages ........................................................................................ 217
Clear jams ........................................................................................................................................ 219
Common causes of jams ................................................................................................. 219
Jam locations ................................................................................................................... 220
Clear jams from the input trays ........................................................................................ 222
Clear jams from the duplexer ........................................................................................... 226
Clear jams from the output areas .................................................................................... 231
Clear jams from inside the product .................................................................................. 234
Registration and transfer area ......................................................................... 234
Jam causes and solutions ............................................................................................... 236
Avoid repeated jams ....................................................................................................... 240
Change jam recovery ....................................................................................................... 241
Solve paper-handling problems ........................................................................................................ 242
Product feeds multiple sheets .......................................................................................... 242
Product feeds incorrect page size ................................................................................... 242
Product pulls from incorrect tray ...................................................................................... 243
Paper does not feed automatically .................................................................................. 243
Paper does not feed from Tray 2, 3, or 4 ......................................................................... 244
ENWW ix
