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L. Station Ring Limit
If a station rings (inbound or transferred C.O. call) un-answered and the ring limit is met, the station will be marked “unavailable” and
the call will be sent to another agent. Calls will no longer be sent to that station until it is manually made “available” again. The sta-
tion ring limit is factory set to 10 rings. While in the programming mode, enter 2 digits (number of rings) followed by #44.
To Program the ACD-10...
...to set the station ring limit to 8
...to disable the station ring limit
Step 2 - Enter Digits
0 8 # 4 4
0 0 # 4 4
Step 1 - See Programming section D
Enter Programming
Enter Programming
G. Pacifier Delay Time (factory set to 60 seconds)
The time in seconds a call waits on hold between hearing the pacifier announcement can be programmed from 1 second (enter 001)
to 250 seconds (enter 250). Enter 000 to disable the pacifier message (see example below).
H. Break Delay Time (factory set to 15 seconds)
The time in seconds an agent has after completing a call to “catch their breath” and finish paper work before receiving another call.
Note: Camped-on calls will ring in immediately without a break delay time.
F. Quick Programming Guide
Enter
Digits
then
Memory
Location
J. Remote Mode Selection
When in programming, one of the three answer modes may be selected.
Note: mm = Minutes, hh = Hours (24-hour), DD = Day, MM = Month, YY = Year
Security code (factory set to 845464) .....................................................................................
Pacifier delay time in seconds (000-250, factory set to 60 seconds) ......................................
Break delay time in seconds (000-250, factory set to 15 seconds) .........................................
Hold alarm time, in minutes (00-99, factory set to 2 minutes) .................................................
Station ring limit (01-99, 00 disables, factory set to 10 rings) ..................................................
Set all programming features to factory settings (including security code) .............................
Set statistics data output to tab delimited ASCII text format ...................................................
Set statistics data output to space delimited ASCII text format ..............................................
Set statistics data output to column format (factory setting) ...................................................
Record pacifier on hold announcement ..................................................................................
Record answer announcement ..............................................................................................
Record night announcement ..................................................................................................
Playback pacifier announcement ...........................................................................................
Playback answer announcement ...........................................................................................
Playback night announcement ...............................................................................................
Select standard DAY (5) (auto-answers after 5 rings) ............................................................
Select standard DAY (3) (auto-answers after 3 rings) ............................................................
Select NIGHT mode ...............................................................................................................
Set the time and date .............................................................................................................
6 digits
3 digits
3 digits
2 digits
2 digits
###
✱✱2
✱✱3
✱✱4
✱1
✱2
✱3
✱4
✱5
✱6
✱7
✱8
✱9
mmhhDDMMYY then #40
then
then
then
then
then
#47
#41
#42
#43
#44
K. Hold Alarm Time (factory set to 2 minutes)
The hold alarm time only needs to be set if the LM-24D Display Module is used for monitoring line and station activity. When a call
is on hold for longer that the programmed hold alarm time, it will be displayed as a fast flashing line and the LM-24D will produce a
warble tone. While in programming, enter 2 digits (representing the time in minutes) followed by #43.
To Program the ACD-10...
...to a pacifier delay time of 90 seconds
...to disable the pacifier message
Step 2 - Enter Digits
0 9 0 # 4 1
0 0 0 # 4 1
Step 1 - See Programming section D
Enter Programming
Enter Programming
To Program the ACD-10...
...to a break delay time of 30 seconds
...to disable the break delay time
Step 2 - Enter Digits
0 3 0 # 4 2
0 0 0 # 4 2
Step 1 - See Programming section D
Enter Programming
Enter Programming
To Program the ACD-10...
...to be in the DAY(5) mode
...to be in the DAY(3) mode
...to be in the NIGHT mode
Step 2 - Enter Digits
✱ 7
✱ 8
✱ 9
Step 1 - See Programming section D
Enter Programming
Enter Programming
Enter Programming
To Program the ACD-10...
...to have a hold alarm time of 4 minutes
...to disable the hold alarm time
Step 2 - Enter Digits
04 # 4 3
0 0 # 4 3
Step 1 - See Programming section D
Enter Programming
Enter Programming
4.