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Sw 1
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Sw 2
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Description
ACD Operation
UCD Operation
Hunt Group Operation
Ring Group Operation
Normal mode: Answers call if agent does not answer within 3-5 rings (programmable).
Call screening mode: Answers all calls and plays message before calls ring through to agent.
No calls answered in the “night mode”.
(line 10 will answer after 10 rings for remote programming)
Calls are answered, given the night announcement and dropped when in the “night mode”.
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E. Recording and Playback
C. Security Code
A six-digit number must be used to access the programming mode. The security code has been factory set to 845464
(V-I-K-I-N-G). It is recommended that you change the security code to a personal six-digit number as follows:
D. Accessing the Programming Mode
VIKING©
MODEL ACD-10
AUTOMATED CALL
DISTRIBUTOR
ACTIVE STATIONS
NIGHT
DAY (3)
DAY (5)
RECORD
ANSWER
10 11 12 13 14 15 16 17 18 19
ANNOUNCER
VOLUME
MOH
VOLUME
TAPE IN
REC / MON
START
MODES
1 2 3 4
Station "In-Use" Indicators
Answer Mode Indicators
Answer Mode Selector
Local Record Indicators
Local Record Selector
Music-On-Hold Volume Control
Carbon Handset Jack
Tape/CD/Sound card Input
Announcement Volume Control
Start/Stop Record/Play Button
Start Indicator
B. DIP Switch Programming
1. Local
2. Remote
Step 1. Access programming as shown in section D below.
Step 2. Enter your new security code, followed by “#47”.
Note: The security code must be six-digits in length and cannot contain a
✱
or #.
Step 1. Call into line 10 using a Touch Tone phone.
Step 2. When answered by an attendant, enter a ✱. If answered by the ACD-10, press and hold ✱ until the message stops.
Step 3. When the recording stops, enter the six digit security code. A double beep should be heard.
Step 1. Plug the supplied carbon handset into the REC/MON jack or plug a tape player into the TAPE IN jack (see diagram ).
Step 2. Select the record mode by pressing the RECORD/ANSWER switch until the LED light indicates the record mode
is selected (see diagram above)
Step 3. Select the announcement to be recorded (Answer Greeting, Pacifier or Night) by pressing the NIGHT/DAY(3)/
DAY(5) button until the LED indicates the desired announcement (see diagram above).
NIGHT - Night message (up to 60 seconds)
DAY(3) - Answer greeting message (up to 30 seconds)
DAY(5) - Pacifier message (up to 10 seconds)
Step 4. Momentarily press the START switch and begin talking into the handset or press play on the tape player. A hand-
set may be used to monitor.
Step 5. When finished recording, momentarily press the START switch. Playback is automatic.
Step 6. Record the remaining announcements by repeating steps 3-5.
Step 7. Place ACD-10 back into the answer mode when local recording is complete.
Step 1. Enter programming as shown in section D above.
Step 2. Enter
✱ then 1,2 or 3 to record the (1) “Pacifier”, (2) “Greeting” or (3) “Night” announcement.
Step 3. Wait for the tone, then begin recording.
Step 4. Press “#” to stop recording. Playback is automatic.
Step 5. Record the remaining announcements by repeating steps 2-4.
Step 6. Enter
✱ then 4, 5 or 6 to review the (4) “Pacifier”, (5) “Greeting” or (6) “Night” announcement again.
3.
VIKING©
MODEL ACD-10
AUTOMATED CALL
DISTRIBUTOR
ACTIVE STATIONS
10 11 12 13 14 15 16 17 18 19
MODES
1 2 3 4
MODES
1 2 3 4
Note: Keep recorded announcements short. The ACD-10 cannot answer additional calls while any announcement is playing.