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ACD: (Automatic Call Distributor) Distributes inbound calls to the next
available or longest idle agent so that agents are more likely to get a simi-
lar amount of “break” delay time.
Blind Transfer: To transfer a call to another agent without telling the agent
who’s calling.
Break Delay Time: The time an agent has after completing a call to “catch
their breath”.
Camp-On: Allows an agent to lock a call onto a station that is busy. When
that stations becomes available, the call will ring it automatically.
Directed Call Pick-Up: An agent picks up another agent’s ringing or
parked call.
Hunt Group: Distributes inbound calls so that Agent #10 receives the
most calls. Agent #11 receives calls only if Agent #10 is busy, and so on;
SERIAL PORT
(RS-232)
PAGING
OUT
MOH
IN
BACKGROUND
MUSIC IN
Viking Electronics, Inc.
Hudson, WI 54016
POWER
13.8VAC
RJ-21X
LINE IN/STATION OUT
Punchdown Terminal
Block with Split Center
(not included)
Siemans # 566B3-50
Marconi # R66B3-50
Remote
Night
Mode
Switch
Computer
For Statistics
Paging
Background
Music Source
MODEL M15W
TONE
CONTROL
PAGING
VOLUME
VIKING
ELECTRONICS
HUDSON WI 54016
LOW HIGH
MIN MAX
PAGING
POWER AMPLIFIER
POWER 13.8VAC
POWER
LED
OUTPUT
INPUTS
15 WATT
AMPLIFIER
600
OHM
8
OHM
12345678
©
VIKING
Optional
Paging System
(M15W not included,
Fax Back Doc 481)
VIKING
©
MODEL DVA-2WA
VIKING
ELECTRONICS
HUDSON, WI 54016
DIGITAL ANNOUNCER
WITH 2 WATT AMPLIFIER
POWER 12V DC
STATUS LED
AUX. AUDIO
INPUT/MOH
RECORD AUDIO
INPUT (MIC/TAPE)
HANDSET
REC/MONITOR
DEFAULT MSG.
MESSAGE REPEAT
DELAY TIMES
1234
REMOTE TRIGGER
(STRAP TO REPEAT)
12
SPEAKER
OUTPUT
34
600 OHM AUDIO
OUTPUT
MASTER
VOLUME
AUX. AUDIO
VOLUME
MIN MAX MIN MAX
Optional Music/Promotion
On Hold Source
(DVA-2WA not included,
Fax Back Doc 110)
6 Agent Stations
(expandable to 10)
C.O. Lines
1-10
RJ21X Male Jack
(not included)
Rear View of
the ACD-10
15V AC
Adapter
Included
NIGHT
MODE
Row 1
Stations
Station 10T
Station 10R
Station 11T
Station 11R
Station 12T
Station 12R
Station 13T
Station 13R
Station 14T
Station 14R
Station 15T
Station 15R
Station 16T
Station 16R
Station 17T
Station 17R
Station 18T
Station 18R
Station 19T
Station 19R
Not
Used
LM-24D T
LM-24D R
Row 2
ACD-10
26 W/BL
1 BL/W
27 W/O
2 O/W
28 W/G
3 G/W
29 W/BN
4 BN/W
30 W/S
5 S/W
31 R/BL
6 BL/R
32 R/O
7 O/R
33 R/G
8 G/R
34 R/BN
9 BN/R
35 R/S
10 S/R
36 BK/BL
11 BL/BK
37 BK/O
12 O/BK
Row 3
ACD-10
41 Y/BL
16 BL/Y
42 Y/O
17 O/Y
43 Y/G
18 G/Y
44 Y/BN
19 BN/Y
45 Y/S
20 S/Y
46 V/BL
21 BL/V
47 V/O
22 O/V
48 V/G
23 G/V
49 V/BN
24 BN/V
50 V/S
25 S/V
Row 4
CO Lines
Trunk 1T
Trunk 1R
Trunk 2T
Trunk 2R
Trunk 3T
Trunk 3R
Trunk 4T
Trunk 4R
Trunk 5T
Trunk 5R
Trunk 6T
Trunk 6R
Trunk 7T
Trunk 7R
Trunk 8T
Trunk 8R
Trunk 9T
Trunk 9R
Trunk 10T
Trunk 10R
Optional Expansion
Bridged
Optional LM-24D
Display (not included)
LINE 1
NIGHT MODE
LINE 9
LINE 7
LINE 5
LINE 3
LINE 2
DAY (3) MODE
LINE 10
LINE 8
LINE 6
LINE 4
STATION 10
DAY (5) MODE
STATION 18
STATION 16
STATION 14
STATION 12
STATION 11
PROGRAMMING
STATION 19
STATION 17
STATION 15
STATION 13
VIKING©
LINE STATUS MONITOR LM-24D
Bridged
Agent #15 is least likely to receive an inbound call.
MOH: (Music-On-Hold) The audio source that “calls on hold” hear while
waiting for an available agent.
Night Mode: Calls are answered, given the “Night” announcement and
dropped or not answered at all (selectable).
Ring Group: Rings all available agent’s phones and the first agent to pick
up, gets the call.
Security Code: A six-digit number must be used to access the program-
ming mode.
Supervised Transfer: To transfer a call to another agent by first convers-
ing with the agent, then hang-up to give them the call.
UCD: (Uniform Call Distributor) Distributes inbound calls so that each
agent receives approximately the same number of calls.
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Important: This connection is polarity sensitive. If the
display does not function properly, reverse polarity.
Note: Trunk 10 must be
called directly to access
remote programming.
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended that
a surge protector be installed to protect against such surges. Contact Panamax at (800) 472-5555 or Electronic Specialists Inc. at (800) 225-4876.
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